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home : opinion : opinion September 27, 2022

7/7/2022 11:20:00 AM
Be Careful

Wayne Howard
Reporter


Before contacting a Florida firm at the recommendation of my pharmacist, who said I could probably get some help with the cost of my insulin, I should have done more research.  He didn't recommend a particular agency, but I came upon one that promised it could help and I made the mistake of leaping before looking.

The company is PrescriptionAssistance123, and if you want to know what some others think of them, google "PrescriptionAssistance123 bbb rating."  They are not BBB (Better Business Bureau) accredited.

Even though I have supplemental Medicare prescription insurance, my copay for my Levemir insulin was very high.  I mentioned it to my pharmacist and he recommended that I seek help.  

I called PrescriptionAssistance123 and they told me they couldn't get me the Levemir insulin, but they could get another insulin that is compatible and my cost would be $59.99 per month.  They also said there'd be a one-time sign up fee of $50, and I authorized a payment of $109.95 on my debit card. 

They emailed me forms to be completed by me and my doctor and I sent them in, but when I didn't get any insulin the next month (our conversation had been in mid-February) I assumed they didn't accept me in the program.

Insulin is something you can't do without, so I had to have it filled using my supplemental insurance and pay the co-pay price for a 90-day supply.  

A week ago, my bank contacted me via a text, an email, and a phone call.  Someone had used my debit card number to make a purchase from a women's clothing company in China.  They didn't think I had made that purchase (of course, I hadn't) so they credited my account and express mailed me a new debit card.  

I probably wouldn't have know about continuing charges to my account from PrescriptionAssistance123, except I got an email from them that said: "Our records show that at this time your monthly membership fee got declined for this month.  Your account has been placed on a hold temporarily.  This will delay your medications being shipped or refills being placed.  Please give us a call as soon as possible so we can fix this situation and re-activate your account."

I then checked my bank account and learned that after the $109.95 in February, they had billed my debit card $59.95 on April 1st, May 3rd & June 1st.  Of course, I called them.

I had spent $289.80 and received NOTHING except the emailed forms that I had filled out and mailed--no insulin!  

They said the $59.95 is a monthly fee for participating in the program.  They claimed they hadn't received my paperwork (but, of course, they never contacted me to say that).  I had called them in February to tell them my printer wasn't working so getting them the paperwork would take several more days [my doctor also had to sign off on it].  I got a friend to print the forms, got my doctor's signature, etc., and mailed it in.

They claimed (Thursday July 7th) that they hadn't received it, but the lady with whom I spoke said "the $109.95 was your enrollment in the program and your first month fee.  We have a signed agreement."  I asked, 'how could you have that if you never received my paperwork?'  She then said my verbal consent in mid-February authorized it.  

At first, she said they would refund the last two months, but after I said I'd take it up with my bank, she called me back to say they'd refund the April, May & June amounts (she said they actually billed them on March, April & May 30th).  I'm still out the $109.95 from February, but I promised her I'd give them a good $109.95 worth of negative publicity.  




1 - Jackie Dameron Farm Bureau

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